The call.center™ softphone UI updates

In order to make call.center™ the only phone app that you will ever need, we are continually improving this versatile softphone. The latest advancements to the user interface are:

  • New codec settings for SIP accounts - allows users to enable, disable and prioritize codecs on a per-SIP-account basis, including the selection of the OPUS codec.

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  • New device list table - the presentation of the call.center™ device list has been revised and improved, and the form factor and the applicable OS for all activated devices is now displayed.

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  • Simplified Device Statuses - the display of the device status has been simplified, with the options being Not activated, Offline or Online. In addition, a qualifier has been added to the Not activated status, indicating that the device activation instructions have been sent, and listing the recipient of those instructions.

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  • Improved device activation flow - the logic flow for activating a device has been enhanced, and the Activation Instruction window now includes details indicating to whom and when the device activation instructions were sent. Moreover, to improve security, this single-use activation key will be hidden once the instructions have been sent.

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  • Improved User Panel navigation - a “breadcrumb” type navigation option has been implemented in my.call.center™ to assist in the more efficient usage of this interface, and to enhance the user experience.

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  • “Move device” feature - a new feature has been implemented that enables the moving of devices from one contact to another, facilitating the efficient reallocation of configured resources.

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As always, we are looking forward to your feedback, comments and questions
at feedback@telecom.center.

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